Why I Hate People

I just had this conversation with someone who called me at work:

Me: Thank you for calling, this is Cam, how can I help you?
Angry Lady: I have no idea, that's why I'm calling, to figure out why I'm calling you.
Me: Okay... well this is the office where we do the 30 minute consultation, so if you want to do that now, I can get you to a consultant.
Angry Lady: Why are you giving me attitude?
Me: I'm sorry, I'm not trying to give you attitude, I was just trying to figure out if you were interested in doing the consultation right now.
Angry Lady: WELL I HAVE NO IDEA IF I WANT TO DO THE CONSULTATION RIGHT NOW. I WANT YOU TO TELL ME WHY I'M CALLING YOU!
Me: I'm sorry, ma'am, like I said, this is the office where we do the consultation, so if you want I can get you to a consultant.
Angry Lady: Get me to a consultant then! I can't believe this, they tell us to call in, and then you give me attitude for calling.
Me: Again, I'm sorry, and I'm not meaning to give you attitude, I'm really just trying to understand what it is you want me to do for you.
Angry Lady: UNBELIEVABLE!!! I'M CALLING YOU! HOW AM I SUPPOSED TO HAVE ANY IDEA WHAT I WANT TO DO? THAT'S YOUR JOB!

She then hung up. Just to clarify, 99% of the people who call in understand that when they are calling in, they are calling for a 30 minute consultation, and the other 1% are practically illiterate. And that's why I hate people.